Returns & Exchanges Policy

We want you to be confident in every order. Please read this policy carefully before purchasing — by placing an order, you agree to the terms below.

30-Day Return Window

Return or exchange requests must be submitted within 30 days of the delivery date shown on your tracking information — not the order date. We start the clock at delivery because international shipping takes time, and we want your full 30 days to count.
Requests submitted after this window cannot be accepted.

Eligibility Conditions

To be eligible for a return or exchange, items must be:
  • Unused and unwashed, in the same condition you received them
  • In their original packaging with all tags attached
  • Accompanied by your order number or proof of purchase
Items that show signs of wear, washing, or use will not be accepted and may be returned to you at your expense.
Hygiene exceptions: For health and safety reasons, mouth guards and protective cups are strictly non-returnable and non-exchangeable, even if unopened.

Return Shipping, Duties & Restocking Fee

  • Customers are responsible for all return shipping costs.
  • Any customs duties or import taxes charged when the returned parcel re-enters China are the customer's responsibility and will be deducted from the refund if billed to us.
  • A 10% restocking fee will be deducted from all refunds.
  • The original shipping fee is non-refundable under any circumstances.
We strongly recommend using a tracked shipping method and marking the parcel as "Returned Goods" on the customs declaration. We are not responsible for returns lost in transit.

When the Mistake Is Ours

If we shipped you the wrong item or wrong size, we made the mistake — so we cover the cost. Contact us within 7 days of delivery with photos of the item received and your order number, and we will arrange a replacement or full refund, including reasonable return shipping costs.

Sale & Discounted Items

All items purchased with a discount code, promotional offer, or marked as sale/clearance are final sale and strictly non-refundable and non-returnable, except in the case of a defect or an error on our part.

How to Start a Return

  1. Email us at contact@deepfearboxing.com within 30 days of delivery with your order number, the item(s) you wish to return, and the reason.
  2. Wait for our confirmation and return instructions — do not ship anything back before receiving approval. Unauthorized returns will not be processed.
  3. Ship the item to the address we provide. Refunds are issued to your original payment method within 14 business days of the returned item passing inspection.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with clear photos of the defect and packaging. We will offer a replacement or refund — in most cases without requiring a return.